Frequently Asked Questions (FAQ)
What can I do if I forget my OPPO account password?
You can click "Forgot password" on the login page. After verifying your phone number or email address, the password can be reset. For more information, you can find it here: https://id.OPPO.com/account_faq_detail.html?type=password_title_1&language=EN
My phone number is no longer valid. What should I do?
If your number is no longer working and you are unable to receive an SMS verification code, you can click "Change verification method" on the verification page, and then select "Verify via email" or other available options. For more information, you can find it here:
https://id.OPPO.com/account_faq_detail.html?type=password_title_3&language=EN
Why am I unable to receive SMS verification codes?
There might be various reasons. Find solutions here: https://id.OPPO.com/account_faq_detail.html?type=password_title_2&language=EN
Why am I unable to receive email verification codes?
There might be various reasons. Find solutions here: https://id.OPPO.com/account_faq_detail.html?type=password_title_4&language=EN
Who can I contact if I have questions about my OPPO account?
If you have any questions regarding your OPPO account, you can click "Help Center" on the login page or click the following link: https://id.OPPO.com/account_faq.html?language=EN
What is the payment deadline after placing an order?
After your order is submitted, your items are reserved for only 2 hours. You will need to place a new order if payment is not completed within 2 hours. Please note that stock availability is not guaranteed if you miss the payment deadline.
How can I cancel my order?
1. If no payment has been made, no further action is required – the order will be automatically cancelled after 2 hours.
2. If you have already paid for your order, you can try to cancel your order in the "My Orders" section of your OPPO account.
3. If this method doesn't work because the order has already been shipped, you can refuse the parcel upon delivery. Once we verify its return, you will receive a full refund. The refund process usually takes around 1-10 days.
What payment methods can I choose?
OPPO Store accepts a variety of online payment methods; you can choose one of the following methods on the payment page:
Credit Card & Debit Card
Virtual Account (VA)
Online Banking
Digital Wallet
What should I do if a payment error occurs?
Please refer to the instructions displayed in the error message – we've customized them to be as helpful as possible for each scenario. If the error persists, please try submitting a new order or contact us via OPPO Chat Support.
Common reasons for payment failure include: Online transactions not enabled, transaction declined by the card issuer, incorrect card details provided, insufficient card balance, or too many payment attempts made.
Does OPPO collect and store my credit or debit card details?
Rest assured, we never collect your card details. Once you confirm your order on the checkout page, you will be redirected to our payment service provider's encrypted page. Our current payment service providers include Adyen and other authorized payment partners.. Please note that payment service providers are region-dependent and subject to change.
Why was my order cancelled when I wanted to make the payment?
Payments may fail for the following reasons:
You entered incorrect credit or debit card details, e.g., cardholder name, card number, CVV, 3D Secure code, and expiry date.
You provided card details that are no longer valid or need to be updated.
Your bank is experiencing temporary downtime.
You close or refresh the page or hit the backspace key while the transaction is being processed by your bank.
The connection between the payment service and your bank fails due to technical issues, and the transaction cannot be completed.
Your card may be blocked for online transactions.
You are using a card that is not currently accepted by the payment service.
Order Timeout: If you take more than approximately 2 hours to confirm an order, the application will terminate the connection due to timeout, and the order will be cancelled.
Secure Payments and Secure Orders: Security is a priority at the OPPO store, and we make every effort to ensure that our transaction process is secure and that your personal information is protected.
1、Do not share personal information
The OPPO store will never ask you via email or phone to disclose or verify your OPPO store password, your credit card number, bank account number, or any other personal information. We also do not store your bank card details. If someone contacts you or you receive an unsolicited email asking for any of this information, disregard the request and report the incident to the OPPO store for investigation.
2、Detecting spoof or phishing emails
If you receive an email that asks for personal information or directs you to a website other than the OPPO store, or asks you to pay outside the OPPO store's Marketplace, it may be a spoof or phishing email and should be considered fraudulent.
Genuine OPPO store emails come from an address ending in "@oppo.com". If you receive an email with a different format, e.g., oppo-security@hotmail.com, you can be sure it is fraudulent.
Some phishing emails contain links to websites that include the word "oppo" somewhere in the URL, but they will take you to a completely different website. If you hover your cursor over the link, you can often see the underlying real URL, which will have a different format from those associated with oppo websites.
If you click through a phishing email and are taken to a page that looks like the "Your Account" section or anything that asks you to verify or change your personal information, you should consider it a scam.
3、Shopping at the OPPO store is safe thanks to our Secure Server.
The OPPO store assures you that your information is fully protected and your purchases are secure. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software. Our secure server software encrypts all your personal information, including your name, phone number, email address, and shipping address. The encryption process takes the characters you enter and converts them into pieces of code that are then transmitted securely over the Internet.
Which shipping company do we choose?
For delivery, most products are shipped via DHL/BOX NOW
When will I receive my package?
We will make every effort to deliver your order within 1-3 business days. You can check the estimated arrival time in our store application.
Are there areas where our products cannot be delivered?
Yes, there are some areas that we cannot access due to limited carrier capacity.
Can I amend my invoice?
We regret to inform you that once the order is placed, the invoice cannot be amended. We recommend that you refuse to receive and sign for the package and re-submit the order with the correct billing information.
What should I do if my package is lost?
If you believe your package is lost or missing, please contact OPPO Support as soon as possible. Once we receive the relevant information, it will take 5 to 7 business days for us to process the request. We will do our best to resolve your case as soon as possible.
How can I change the shipping method after placing an order?
Unfortunately, once the order is placed, you will not be able to change the shipping method. Please make sure to double-check the details before proceeding!
What should I do if my package was damaged during delivery?
If products ordered online from the OPPO store are found to have arrived damaged or incorrect, please do not sign for the package and state refusal of receipt to the deliverer (courier). Once we receive your product back, a refund will be initiated immediately.
The refund process will be activated after the package is returned to the warehouse. The process will be completed within 1-10 days (calculated from the date of Return to Sender - RTO). Your refund will be directed to the original payment source.
What are the general terms of use for OPPO vouchers?
Voucher Terms of Use
* You can only use one voucher code per order.
* Vouchers are not transferable, exchangeable, redeemable for cash, or replaceable after their expiry.
* The OPPO Store reserves the right to revoke or re-evaluate the use of any and all issued vouchers.
Can I renew the voucher if it expires?
Expired vouchers cannot be renewed. Please check the validity period when obtaining a voucher.
How long will it take to receive a refund after canceling my order?
At OPPO, we make every effort to refund the amount as soon as possible after the successful cancellation of an order. However, you are more than welcome to contact us if the refund has not been credited within the specified timeframe.
1. Order Cancellation: If your order has not been shipped and successfully canceled, you can expect to receive your refund within 1-14 days.
2. Refusal of package receipt: The refund process will begin after the package is returned to the warehouse. The process will be completed within 1-14 days (calculated from the RTO date). The refund will be made to the original payment source.
What is OPPO's warranty policy?
For OPPO's warranty policy, please refer to: For OPPO's warranty policy, please visit OPPO Greece's official warranty page or contact our customer service.
Note: The exact refund processing time depends on the payment provider. If you have not received your refund within the given timeframe, we suggest you contact your payment provider for details.
If you cannot find the answer you are looking for, please contact the OPPO Greece customer service team via the contact page.