OPPO Warranty Policy

This warranty policy applies only to OPPO products sold in the Greece region. In the event that a device malfunctions during the warranty period, OPPO will provide free maintenance services.

Commitment to warranty quality

1. All spare parts and accessories are brand new.
2. For OPPO smartphones, replaced spare parts enjoy the remaining original warranty period or 3 months from the date of replacement/repair, whichever is longer.
3. If accessories need to be replaced, they will be replaced and their warranty period will be renewed.

Warranty instructions and principles

1. A valid warranty card and invoice are required to ensure your basic warranty rights; please keep them safe.
2. If you lose the invoice and proof of purchase and cannot provide a valid copy of either, we will compare the date exactly three months after the product's manufacture date with the date on the electronic warranty card and will choose the most favorable of the two to be used as the de facto purchase date.
3. Certain accessories (for example: user manual, warranty card, protective case, etc.) are not covered by this warranty.
4. Products purchased abroad do not enjoy warranty services at local service centers. If you need to pay for maintenance, please consider the cost of materials and please book an appointment with the Customer Service Center in time.
5. Accessories (leather case, screen protector, and protective cases, etc.) may affect the smooth operation of the phone, so you have the option to request the replacement of the accessories without replacing the phone.
6. All replaced spare parts belong to OPPO.

Instructions for the out-of-warranty period

This warranty does not cover human-induced damage or any of the following cases listed below, however, paid repair services are available.

1. Beyond the warranty period
2. Without a warranty card and valid proof of purchase, although an exception may be made if the customer can prove the phone is within the warranty period.
3. Official commitments not originating from OPPO, such as those from unauthorized dealers.
4. The phone has been damaged due to improper use (such as dropping, compression, liquid damage, etc.).
5. Faults and malfunctions due to uncontrollable external forces (such as floods, fires, earthquakes, lightning, and traffic accidents).
6. Failure to use and maintain the product in accordance with instructions intended to avoid damage and malfunction, such as use in extreme temperatures, use of non-OPPO accessories, etc.
7. Natural wear and tear of the product (for example: housing, buttons, screen, accessories, etc.).
8. Disassembly, self-repair, modification, rooting, and other human actions that cause damage.
9. OPPO accessories, such as car charger, Power Bank, and Bluetooth® headphones, do not fall under the warranty service if the Serial Number is not traceable.
10. Before sending the device for maintenance, the demo had been removed by the Service Centers.

Important notice and reminder regarding sending phones for repair

1. When sending a phone for repair, please bring a valid copy of the purchase receipt and the original invoice (the proof of purchase and the invoice must be filled in and stamped by the seller and may not be altered, otherwise they will be considered invalid). The warranty card stickers with the IMEI serial number must not be torn, otherwise, the warranty will be considered invalid.
2. Before sending the device for repair, create backups and then delete all data (such as phone numbers, messages, photos, etc.) stored on it, in order to avoid any loss or disclosure of personal data during the subsequent repair. Respecting your personal privacy, the OPPO Customer Service Center and its staff will not be responsible for backing up or restoring your data and will not be responsible for any consequences arising from the loss or disclosure of your data.

Other information

1. In the event that the phone has been damaged by liquids, exposed to humidity, or unauthorized modification, other problems may appear after the examination and processing of the phone. For example, if the phone can make calls before the repair but cannot after it, this will be considered a problem caused by prior damage and cannot be fixed. The Service Center may ask you to sign a separate repair agreement before the repair in accordance with these cases.
2. If the service policy conflicts with national laws and regulations, then all laws and regulations of the country take precedence.
3. In case you request the mobile device unlocking service for any reason, we inform you of the following:
   • (i) The existing OPPO software on the device will be deleted in its entirety and new OPPO software will be installed according to the device model, which will result in the loss of all data and information contained therein.
   • (ii) You must provide the device's proof of purchase, such as ID, warranty card, purchase receipt, and any other required documents for verification purposes, otherwise, OPPO and/or the authorized service provider will reject your request for unlocking service.

Considering the above, you expressly agree that the device unlocking service provided by OPPO and/or the authorized service provider is at your own risk. To the extent permitted by law, OPPO and/or the authorized service provider makes no express or implied representation, promise, or warranty of any kind that the provision of the device unlocking service will meet your requirements, nor does it guarantee the timely and secure provision of service, nor the appearance of any errors resulting from the provision of said service.