14-Day Return and Withdrawal Policy

You have the right to request a product return or withdraw from your purchase within 14 days from the date of receipt of your order, in accordance with applicable Greek and European consumer protection laws.

Where provided by law, you may exercise your right of withdrawal without providing a reason.

For a return to be accepted, the product must be returned in the condition in which it was received, with all accessories, tags, and, where possible, its original packaging. You will also need the receipt or other proof of purchase.

The consumer may inspect the product to the extent reasonably necessary to ascertain its nature, characteristics, and function. In case of use beyond this necessary extent, there may be a reduction in the refunded value, where permitted by applicable law.

Return Process

To initiate a return, please contact us at support@oppostore.gr. We will inform you about the return process and the address to which the product should be sent.

Products sent without prior communication with us may experience delays in the inspection and refund process.

Return Costs

For returns made under the right of withdrawal and not related to a defect, damage, or incorrect product shipment, return costs are borne by the customer, where permitted by applicable law.

In the event that the product is defective, has been damaged during transport, or an incorrect product has been shipped, please contact us so that we can assess the issue and inform you about the appropriate return procedure.

Damages and Problems

Please inspect your order upon receipt. If the product is defective, damaged during transport, or you have received the wrong product, please contact us as soon as possible so that we can assess the issue and suggest an appropriate solution.

Exceptions / Non-Returnable Items

Certain products may be excluded from the right of return or withdrawal where provided by applicable law.

If you have any questions about whether a particular product can be returned, please contact us before sending it.

Product Exchanges

We do not offer direct product exchanges. If you wish for a different product, you may return the original product in accordance with this policy and, once the return is approved, place a new order for the desired product.

Refunds

Once we receive and inspect the returned product, we will inform you about the approval of the refund.

If approved, the amount will be refunded to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

If more than 14 business days have passed since the refund was approved and you have not received the amount, please contact us at support@oppostore.gr.

Contact Us

For any questions regarding returns, withdrawals, or refunds, you can contact us at support@oppostore.gr.